Customers of SAP Preferred Success benefit from metric-driven consumption planning, new and enhanced usage reporting, best-practice guidance and other success resources that identify key inhibitors to adoption and business value. They gain the insight to identify and utilise features within their cloud environment, determine which solutions are most used by employees and understand why and how certain solutions work best for their specific business. This allows customers to orchestrate success and act as a change agent across their organisations.
“Incorporating success, adoption, learning and advanced support resources will help our customers to maximise the value of their cloud solutions from SAP and reach new heights for their businesses,” said Jacques Pommeraud, senior vice president, Global Customer Success, SAP. “The SAP Preferred Success plan builds on our technical expertise, experience from helping thousands of customers and dedication to their success. Our goal is to help them successfully consume and run cloud solutions in a simpler and faster way.”
In addition to driving solution adoption, the benefits of SAP Preferred Success include:
Moving forward, SAP Preferred Success is the recommended go-to success plan for all public cloud customers. SAP Preferred Success is a key milestone in support of SAP’s overall mission to help our customers fully participate in the digital economy by laying the foundation for continued innovation and business model transformation.
“In today’s market, customers are looking for business process improvements, operational assistance and proactive guidance from their support provider,” said Elaina Stergiades, research manager, IDC. “New services and support offerings like SAP Preferred Success can help IT organizations meet those needs, allowing CIOs and IT managers to address business and IT issues more quickly and efficiently as their hybrid landscapes evolve.”
SAP Preferred Success is initially available for SAP SuccessFactors solutions, SAP S/4HANA Cloud and the SAP Hybris Cloud for Customer solution. As SAP prepares SAP Preferred Success to cover all cloud solutions, those other cloud solutions will continue to operate under SAP Preferred Care.< Back to all news
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