Brian Duffy was appointed SAP’s EMEA North Regional President back in September 2017 and we recently had the opportunity to sit down with him to discuss how he plans to work with customers and the User Group going forward.
Both parties spoke candidly, and we took the opportunity to challenge Brian (and SAP) on a number of issues. Two things came through loud and clear. Firstly, Brian knows that SAP needs to listen to its customers better. Secondly, he highlighted that SAP’s internal culture needs to change so customers have a better experience of dealing with the organisation.
Clearly SAP needs to walk the walk and not just talk the talk. Brian was keen to stress that he is committed to driving change:
It is in regard to this last point that you, our members, have an important role to play. Over the coming months please be our eyes and ears on the ground and let us know about your experiences (both positive and negative!) of dealing with SAP. Brian has committed to meeting with us twice a year so this a great opportunity for members to raise any issues or concerns they have with SAP senior management.< Back to all news
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