Driven by unprecedented collaboration with user groups, customers,
partners and industry analysts, SAP has today announced a new sales, audit and pricing model for its Digital
Access licensing policies commonly known as “Indirect Access.” The new approach makes it easier and more transparent
for customers to use and pay for SAP® software licenses. It also differentiates between Direct/Human and Indirect/Digital
Access1, while clarifying the rules of engagement for licensing, usage and compliance.
New Pricing Model
The new model – a first of its kind for the enterprise software industry – addresses challenges faced by some customers
when it comes to pricing for Indirect/Digital Access.
Historically, for most use cases, customers primarily had the option to pay for the SAP ERP application based on
the number of users. As more systems began to access SAP software systems, this created a challenge for
customers, who asked for an alternative pricing approach.
SAP’s new model pertains to the digital core – SAP S/4HANA® and SAP S/4HANA Cloud – as well as the SAP
Existing customers can choose to remain on the current model or move to the new document-based pricing
model – whichever best fits their SAP solutions and digital transformation initiatives.
Conversion offerings are available to help customers who choose to move from current pricing to the new model.
Clear Separation of License Sales from Audit and Compliance
SAP also introduced new organisational changes that separate license sales departments and procedures from auditing
departments and procedures.
Customers and SAP have sometimes struggled to reconcile older commercial agreements with the requirements
and outputs of modern digital activity levels. Combined with ongoing discussions regarding the procurement of
new software, this can sometimes cause frustration.
Moving forward, the organizational change will allow the two conversations to develop independently of one
another, empowering customers and SAP customer-facing professionals to collaborate more freely.
SAP plans to introduce features that will enable customers to measure their own usage and license consumption
in a self-service manner.
Timeline and Additional Information
SAP began rollout of the new licensing, sales and audit policies in April 2018. SAP will continue to provide educational
resources and tools for customers in the coming months to help them fully understand the new licensing approach and
decide on the right model for them.
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