SAP NEWSBYTE — May 19, 2020 — SAP SE (NYSE: SAP) today announced that the SAP Digital Interconnect group is offering free 30-day trials for a three-month period for two of its services. The SAP® People Connect 365 mobile service is the cloud-based mobile service that allows businesses to locate, contact and communicate with employees during emergencies and business disruptions. The SAP Contact Center 365 cloud service is the cloud-based omnichannel contact center solution that enables frictionless customer service.
“With COVID-19 creating uncertainty across industries and posing critical challenges for the way organizations run their business, we wanted to provide our customers with the tools they need to communicate effectively and serve their employees, extended staff and customers,” said Rohit Tripathi, head of products, SAP Digital Interconnect group, SAP. “While many companies have moved to remote work, it is more important than ever to stay connected with employees and customers. Both SAP People Connect 365 and SAP Contact Center 365 enable streamlined communication and effective customer interaction.”
SAP People Connect 365 provides organizations with the tools to help control, manage and measure their responsiveness to local and global events that affect their business or institution. It uses predefined business rules and keywords, dynamic risk monitoring and automated processes and response tracking. Throughout the trial period, users will also have access to:
SAP Contact Center 365 facilitates innovative multichannel communication with customers through calls, e-mail, chats, video chats and SMS. Users that take part in the free trial will be able to experience the supervisor dashboard for a real-time view of contact flow and team management. They will also see how channel blending and contact routing works in practice. Throughout the trial period, users will have access to a sample configuration, including:
Martin Gwisdalla, SAP, +49 (6227) 7-67275, [email protected], CET< Back to all news
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