This session explores how the organisation approached ERP transformation by focusing on its operating model rather than simply replacing systems. With divisions running different ERP landscapes, Georg Fischer faced fragmented processes, unclear ownership and limited visibility of how processes, applications and business capabilities connected.
Using a process-first approach supported by SAP Signavio and SAP LeanIX, the team mapped business processes, aligned roles and responsibilities and gained a clear view of their application and integration landscape. The result was a practical operating model blueprint that provided stronger governance, clearer ownership and a foundation for successful transformation.
Attendees will learn why process and organisational design should lead ERP programmes, how SAP Signavio and SAP LeanIX work together to provide an end-to-end view of the business and practical lessons for assessing and governing their own transformation initiatives.
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Mai Thi Nguyen
Business Architet, Georg Fischer AG
Mai Thi Nguyen is a Business Architect at Georg Fischer AG*, where she is a core team member on the group's global ERP transformation. She leads the design of the end-to-end process architecture for Plan-to-Fulfill and Source-to-Pay stream by using SAP Signavio. She also works with SAP LeanIX for business capability mapping, applying it to align cross stream Business Process Owners around clear process and system ownership. Mai Thi holds a Master’s in Business Consulting at University of Messina, Italy.
(*) Georg Fischer (GF) is a Swiss industrial technology company specializing in piping systems and flow solutions for the safe, sustainable transport of liquids and gases in buildings, industry and infrastructure.
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Liam O’Neill
Managing Director, BPMD
Liam O’Neill is Managing Director of bpmd and a Certified Business Process Management Professional, with more than a decade of consulting experience helping organisations navigate complex business and digital transformation.
He has worked with organisations across sectors including energy, manufacturing, logistics and healthcare, leading enterprise-scale process improvement programmes, supporting ERP and technology implementations, and helping businesses turn strategic objectives into practical, measurable change.
Liam combines deep expertise in business process management, process mining and enterprise transformation with a strong focus on real-world outcomes.
