The Future of Customer Support: Intelligent, Proactive, and Business-Driven​

9.40am – 10.15am, 24 February 2026 ‐ 35 mins

Opening Keynote - Stefan Steinle​, EVP, Head of Customer Support & Cloud Lifecycle Management​, SAP

Learn how SAP is embedding AI, automation, and real-time insights into support processes to prevent issues before they happen, accelerate resolution, and ensure businesses can focus on innovation instead of disruption. He will also highlight SAP’s integrated toolchain and how SAP Cloud ALM, SAP Signavio, SAP LeanIX, and WalkMe work together to drive seamless transformations and sustainable business growth.​

Speakers

Stefan Steinle

Stefan Steinle

Executive Vice President, Head of Global Customer Support, Customer Services & Delivery, SAP SE, SAP