Harrods’ S/4HANA Journey: What we’d do the same – and what we’d do differently
2.15pm – 2.45pm, 22 April 2026
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30 mins
Room: Harley Suite
Migrate & Implement
Harrods shares an honest, customer-led account of its 18-month S/4HANA transformation, reflecting on the key decisions, challenges and lessons learned from programme design through to go-live.
Erik has been instrumental in the business solution design for the Harrods S/4HANA programme. Able to work with business and technical teams to deliver complex requirements, and championing fit-to-standard, Erik helped coordinate the technical cornerstones of the successful S/4HANA programme.
Markis a seasoned retail and programme delivery leader, having led Harrods through many strategically important transformation programmes – most recently their greenfield deployment of S/4HANA, Future Retail. Mark’s cross-functional leadership within the retail sector and passion for the world’s most iconic luxury department store drove success to all areas of the business.
