Seamless CX: Smarter Service Across All Channel

Delivering top-tier customer service doesn’t mean juggling multiple tools and losing context.

This session explores how to turn service interactions into satisfying, seamless experiences by meeting customers where they are: on voice, video, chat or WhatsApp. With smart integration into SAP Service Cloud and powerful AI support, Sinch will show you how to elevate customer service while streamlining operations.

See what’s possible when intelligent bots meet real human interaction:

Voice channel in action – with full call documentation, phone transcript (AI-generated), and seamless data storage in SAP Service Cloud
Video call – for high-touch, human service when it matters most
Live chat – fast, efficient, and integrated directly into the agent’s workspace
Ticket creation in SAP Service Cloud – with all context preserved
Smooth transfer to live agents – across channels, without repeating information
WhatsApp request – including image sharing for rich, visual support
AI-powered bot handoff – escalate tricky cases to a supervisor in real time
Post-interaction survey – for continuous feedback and service improvement
SAP endorsed apps – Contact Pro (contact center) and Chatlayer (AI bot) working in harmony.

Join Sinch and discover how their SAP-endorsed apps, Contact Pro and Chatlayer can take your service to the next level.

As this is a Partner sponsored webinar, there may be some restriction on which members can attend. This means that even if your initial booking is accepted, we may contact you to cancel your booking.

Please note by booking a place on this webinar you will not automatically be sent the recording. This will be available to download under Event Resources on this page after the webinar.