AI in AMS – Unlocking the Possibilities webinar series 2

Webinar 2 in the webinar series

Following the first session in the AI in AMS series, Unlocking the Possibilities, the conversation now moves from exploration into real-world application.

In this second webinar, the focus shifts beyond theory to practical delivery, combining a live demonstration with a customer-led discussion on what strong Application Management Services looks like in practice today. The session is designed to show how organisations are approaching AMS transformation in reality, and what good service delivery looks like when viewed through the lens of experience, outcomes and continuous improvement.

Attendees will hear from Andy Marshall (Glen Dimplex), who will share their AMS journey in detail. The discussion will explore why the organisation decided to change AMS provider, how the transition was managed, and what the experience has been like since

moving to a new support model. The focus will be on real decisions and real outcomes, offering an honest reflection on the challenges, considerations, and lessons learned throughout the process.

The conversation will cover key themes including the drivers behind the change in AMS provider, the risks and concerns considered during transition, and what effective day-to-day AMS support looks like from a customer perspective. It will also explore the tangible improvements and value realised since the change, including how service quality, responsiveness and collaboration have evolved.

In addition, the session will look at how strong AMS foundations can support future innovation. This includes how organisations are beginning to position themselves for emerging opportunities such as AI, and how service models need to evolve to support longer-term transformation goals.

Alongside the customer discussion, attendees will also see a live demonstration of AI applied within an AMS context. This will bring key concepts to life and show how innovation can be embedded into real operational environments.

Why attend?

Learn from a real customer AMS transformation journey
Understand what drives organisations to change AMS providers and how transitions are handled
Gain insight into what high-performing, modern AMS delivery looks like today
See how AMS can enable future innovation, including early AI-driven capability thinking
Experience a live demonstration connecting concepts to real application

This session builds on the momentum of Unlocking the Possibilities and brings the discussion into practical focus, showing how AMS is evolving in real operational environments.

As this is a Partner sponsored webinar, there may be some restrictions on which members can attend. This means that even if your initial booking is accepted, we may contact you to cancel your booking.

Please note by booking a place on this webinar you will not automatically be sent the recording. This will be available to download under Event Resources on this page after the webinar.