Customer Experience Roundtable

Customer Experience Roundtable — Open Conversations, Shared Solutions

When it comes to SAP Customer Experience the challenges are real, the expectations are high and no one understands that better than the people living it every day. This virtual roundtable brings those people together, giving you the space to speak freely, listen openly and leave with more than you arrived with.

Structured for genuine dialogue rather than passive listening, this session is your opportunity to bring the questions you haven't been able to answer alone, the ideas you'd like to test with peers and the experiences, good and bad, that others in the community will recognise immediately. Our Community Chairs, James Fogarty, Ekornes and Dale Dolan, David Brown Group will be on hand to keep the conversation flowing, making sure it stays focused, inclusive and worth every minute of your time.

Whether you're deep into an SAP CX implementation, navigating the complexity of customer data and personalisation or simply trying to make your SAP Customer Experience landscape work harder for your business, this is the conversation you've been looking for.

Register now to secure your place and come ready to contribute.

Community Chairs

James Fogarty

Ekornes AS

Dale Dolan

David Brown Group

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James Fogarty

Ekornes AS

James’ background in both arts and technology has given him a keen interest in user and customer experience. Over the past decade, he’s worked with internal and external process design, gone through two eCommerce implementations, and managed a global roll-out of Service Cloud, in addition to the BI and analytical work that forms his present-day job. James’ goal is to encourage great customer experience through data storytelling and cross-processed connected thinking.

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Dale Dolan

David Brown Group

Dale has worked with SAP since 2008, primarily across ERP platforms including ECC6 and S/4HANA in the manufacturing and engineering sectors. In addition to multiple ERP implementations and rollouts, he led the implementation of SAP CRM in 2014 and more recently delivered a global implementation of SAP Sales and Service Cloud (2023). He holds certifications in SAP Sales Cloud and SAP Service Cloud, and currently manages a team of SAP analysts supporting a global engineering firm across a broad SAP landscape including CX, S/4HANA, SAC, BTP, Fiori, BO and BW.