SAP Autonomous CX – Strategy or Fiction? and how it applies to Sales and ServiceIn this roundtable session, Anthony Leaper from SAP kicks off by addressing a pivotal question confronting modern enterprise leaders with an SAP footprint: Is SAP Sales and Service Cloud with its vision of Autonomous CX a viable strategic consideration for immediate implementation, reducing maintenance complexity and TCO, or does it remain a conceptual vision of the future compared to other market solutions?
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Autonomous CX is one of the most talked-about ideas in enterprise software and one of the least clearly defined. In this candid session, Anthony cuts through the noise to ask the question every SAP customer is weighing: is this ready to act on, or is it still aspirational?
Following Anthony's presentation, this roundtable will be led by the Community Chair Dale Dolan from David Brown Group to bring peers together and give you the space to speak freely, listen openly and leave with more than you arrived with. You'll walk away with a clear-eyed view of what SAP Sales & Service Cloud (and the broader suite, Commerce, CDP, Engagement Cloud, ESM) can realistically deliver today: leaner operations, sharper predictions and AI that augments your team rather than replacing it. Plus, an honest account of where the market is still catching up.
Speaker
Anthony Leaper
Community Chair
Dale Dolan
Dale has worked with SAP since 2008, primarily across ERP platforms including ECC6 and S/4HANA in the manufacturing and engineering sectors. In addition to multiple ERP implementations and rollouts, he led the implementation of SAP CRM in 2014 and more recently delivered a global implementation of SAP Sales and Service Cloud (2023). He holds certifications in SAP Sales Cloud and SAP Service Cloud, and currently manages a team of SAP analysts supporting a global engineering firm across a broad SAP landscape including CX, S/4HANA, SAC, BTP, Fiori, BO and BW.
