Transform Your Maintenance Operations
Field service operations are the frontline of customer satisfaction, yet many organisations struggle with inefficient scheduling, disconnected mobile teams, and limited visibility into performance. In this essential session, we'll be joined by Bal Sehmi, SAP expert, to explore how SAP Field Service Management (FSM) transforms these challenges into competitive advantages.
You'll discover how AI-driven scheduling and real-time dispatching ensure the right technician arrives at the right time with the right skills. Bal will demonstrate the powerful, offline-capable mobile application that keeps your field teams fully informed and productive, even when connectivity is poor. Plus, learn how crowd service enables flexible workforce scaling without the overhead of permanent staff expansion.
This session tackles the critical challenges that service managers face daily:
- "How can we ensure the right technician is dispatched at the right time?"
- Discover intelligent scheduling that matches skills to requirements automatically
- "What tools can help our field teams work more efficiently, even without internet access?"
- See the robust mobile platform in action
- "How can we scale our workforce during peak demand without hiring full-time staff?"
- Learn about crowd service capabilities
- "Can we empower customers to manage their own service requests?"
- Explore self-service options that reduce administrative burden
Whether you are a business leader or technical professional, there are some key benefits for you in this session:
-
Faster resolution times drive customer satisfaction and loyalty, directly impacting your bottom line
-
Real-time visibility into field operations enables better decision-making and proactive issue resolution
-
Automation capabilities eliminate manual administrative tasks, freeing up time for value-added work
-
Integration insights show how FSM connects with SAP Plant Maintenance, S/4HANA and Enterprise Asset Management
Edward Pennie, Head of IT at CPI Mortars, shares an unfiltered account of implementing SAP Field Service Management alongside SAP Business One. This candid session explores real challenges – from SSO failures to unmet auto-scheduling promises – and reveals critical lessons on validating technology recommendations, managing integration failures, and building practical FSM frameworks. Essential for IT leaders seeking honest insights on avoiding costly missteps and structuring successful partner relationships.
Whether you're exploring field service solutions for the first time or looking to optimise existing operations, you'll leave with practical knowledge and a clear understanding of how SAP FSM can transform your service delivery. Book your place today!
Event Speaker
Ed Pennie
Bal Sehmi
Community Chairs
Duncan Hicks
Duncan has an extensive 36-year career in the rail industry, starting in a finance department at British Rail Engineering in 1986. He has since held various positions within operations and headquarters, worked on process development in information systems and procurement and supported the setup of Bombardier's procurement office in Shanghai, China. Duncan now leads a team at Alstom, where he is responsible for developing, managing and maintaining reporting, data visualisation and business systems within the UK Services Business. He holds a Master's degree in Business Administration and is a Chartered Management Accountant.
Michael Aggrey
Mike joined Alstom in 2012 with a financial background, using Microsoft products. He works with SAP, creating serialised parts and work orders via mass data loads. In 2020, he was involved in acceptance testing during the migration to a single global SAP instance.
