SAP Application Managed Service – The Evolution to AI

Remember when SAP support used to mean big onsite teams, lots of manual effort just to keep things ticking over. Fast forward a couple of decades, and the landscape has completely shifted.

In this session, we’ll look at how SAP support has evolved, from those early days of people-heavy onsite support to where we are now, with tools like automated monitoring, workflows, automation, and predictive analytics give instant visibility and service across systems without manual intervention.

AI is also now being used in the AMS space, with partners offering AI driven features as part of their AMS offerings. We’ll explore what AI is doing right now for AMS in this Webinar.

Then we look to the future; AI is currently playing a major role in how support is delivered. Think automated ticket triage, faster resolutions, and smarter analytics and forecasting that spot patterns and issues before they even hit the users. But what's the evolution from here?

This isn’t just about efficiency — it’s about value. In today’s digital economy, speed, stability, and intelligence are essential. AI-driven AMS enables organisations to operate at peak performance, respond faster to change, and unlock the full potential of their SAP investment.

The global AI momentum is impossible to ignore. With the world’s largest companies and governments investing billions into AI R&D, the message is clear: AI and ML are not passing trends. They are reshaping industries and redefining how decisions are made. In SAP AMS, those who embrace AI-driven support will gain a decisive competitive edge, while those who lag risk being left behind.

We’ll talk through how the future is shaping a more efficient SAP support model with the right tools and a strong remote partner. You don’t need a big team anymore, just the right support partner.

Whether you're on the journey or just starting to look at what is possible now and tomorrow, join us to see where SAP AMS is heading.