Discover how SAP's intelligent proactive and business-driven support model fosters innovation and growth for your business
 
At SAP Customer Support Day, we will explore the future of SAP's support model, highlighting intelligent automation, real-time insights and proactive monitoring to help businesses stay resilient, agile and competitive.
 
Learn how to simplify your complex IT landscapes, accelerate clean core transformation and minimise operational risks through key sessions that showcase the advantages of SAP's integrated toolchain - including SAP Cloud ALM (CALM),  SAP Signavio, SAP LeanIX and WalkMe.
 
You will also gain exclusive access to live demonstrations showcasing best practices for AI-powered support case handling and real-life success stories, such as SAP's proactive approach during Black Friday and Cyber Monday.
 
The day culminates in an interactive Q&A panel featuring SAP's senior executives, providing a unique opportunity to address your most pressing questions and gain expert perspectives directly.
 
Who Should Attend?
This event is tailored for:
 
  • IT and Business Leaders keen to see how SAP's proactive support can boost your agility strengthen your systems and make your customers happier
  • SAP Administrators and IT Teams hungry to learn about SAP Cloud ALM AI-powered support automation and how to make your support interactions quicker and more effective
  • Transformation Leaders and Architects looking to streamline operations drive clean core strategies and enable seamless business transformations
  • Current and Future SAP Users eager to discover the latest innovations hear inspiring success stories and learn from hands-on experiences and fellow SAP enthusiasts
Don't let this opportunity slip through your fingers! Book now and join us to learn, connect and future-proof your SAP landscape at Customer Support Day.
 
We are looking forward to welcoming you and helping you unleash the full potential of your business!
 

PLEASE NOTE - We are running this joint event in conjunction with SAP. By signing up for this event, you agree to share your name, company, and email address with SAP.


Event Agenda

Thursday 11 September

9.30am – 10am
Registration and Networking

Networking

10am – 10.05am
Introduction & Welcome

Networking

10.05am – 10.25am
The Future of Customer Support: Intelligent, Proactive, and Business-Driven

Stefan Steinle, SAP

10.25am – 11.05am
Proactive Support in Action: Lessons from Black Friday Cyber Monday for Every Industry

Nitin Garg, SAP

11.05am – 11.45am
Unlocking Business Value with AI: Real-World Insights from Customer Support

Wilhelm Juette, SAP

12.15pm – 1.15pm
Lunch and Networking

Networking

1.15pm – 1.55pm
Unlock Business Agility with SAP Cloud ALM: Integrated Toolchain & Clean Core

Sören Ruder, SAP

1.55pm – 2.20pm
Mastering SAP's Support: How to Create the Perfect Support Case

Gavin Critchley, SAP

2.20pm – 3pm
Q&A Panel Discussion

Becky Doyle, SAP

Event Speaker
Stefan Steinle

Stefan Steinle

Executive Vice President, Head of Customer Support & Cloud Lifecycle Management, SAP

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Sören Ruder

Sören Ruder

Senior Vice President Global Head of Customer Experience & Solutions, SAP

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Gavin Critchley

Gavin Critchley

Deputy Head - Customer Office, EMEA , SAP

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Becky Doyle

Becky Doyle

Global Vice President and Head of Technical Support – SuccessFactors HCM, SAP

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Nitin Garg

Senior Director, Cloud Technical Support at SAP Industries & Customer Experience, SAP

Angus  Irvine-Robertson

Angus Irvine-Robertson

Head of Customer Support Customer Office, SAP

Wilhelm Juette

Wilhelm Juette

Chief Product Owner, Customer Support , SAP

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