As SAP Joule’s capabilities expand, how can you use it to help your organisation?
In today’s fast-moving digital ecosystem, organisations are targeting a number of new tools to secure a competitive advantage. To meet this need, 68% of large enterprises are now using at least one AI technology to help improve their existing processes.
As part of this shift towards AI in business, SAP launched Joule as a generative AI assistant, able to help practitioners with a range of tasks to boost productivity and efficiency. Joule is able to integrate with a number of SAP applications (including SuccessFactors, Concur, Ariba, Analytics Cloud, and S/4HANA Cloud) and the company has built an ever-growing list of use cases. SAP anticipates that 80% of the most common tasks will be infused with Joule by the end of 2024.
A closer look at Joule
As an AI copilot – or assistant – Joule has a number of capabilities. This full presentation from SAP provides a good overview of what is available. Some of the highlights include:
1. Insights out of the box:
Joule is built on Large Language Models (LLMs), and trained on SAP data. Because it is pre-grounded in each customer’s SAP data, Joule is able to get to work as soon as an SAP customer integrates the tool. This native access to data is fully compliant with UNESCO AI ethics principles, and saves businesses time, money, and data duplication by avoiding lengthy integrations, onboardings, and migrations.
2. Accessible AI:
Joule supports natural language processing, meaning users can interact with the copilot in a more natural manner and get contextually relevant responses that are easily understandable. This reduces technological barriers, allowing non-technical users to access information that would previously have been off-limits to them.
3. Existing role-based access:
While Joule democratises access to AI, it also operates in a role-based framework. This approach – coupled with its integration with existing SAP tools – ensures its users can use Joule without creating extra work for themselves, introducing increased complexity to their role, or exposing their organisation to new risk factors. For example, Joule can be used in conjunction with SAP SuccessFactors to assemble a team for a new project, based on an assessment of each employee’s skillset within an organisation.
AI won’t take your job, but it will help you do it
At its core, Joule is a useful tool for accelerating manual work, providing smarter insights, and elevating outcomes – all while maintaining human control.
However, Joule’s specificity as an SAP tool means it will remain relevant in an enterprise business context. To find out more about the full range of uses that exist for Joule, give the presentation a read.
