UKISUG launches new SAP Customer Centre of Expertise insights paper
An SAP Customer Centre of Expertise (COE) can provide vital support to organisations looking to modernise their legacy ERP systems or migrate to SAP S/4HANA. However, it can also be difficult to know where to start.
Based on interviews with customers who have successfully built their own SAP Customer COEs, we have launched a new insights paper which shares practical insights to support organisations that are evaluating or planning to set up a COE: [Headline, insert link]
What will you learn from the insights paper?
In this insights paper, you will learn about the strategic benefits a COE can enable, including:
1. Business-IT Alignment
2. Governance and Standardisation
3. Innovation Enablement
The paper also details SAP’s own Customer COE Framework and how this can help organisations maximise value from their SAP investments.
How can an organisation build or evolve its COE?
Skills development and knowledge retention are important considerations when building a COE. This insights paper will help you establish whether to form an in-house team or engage with an external partner, as well as understand the trade-offs and benefits of each approach.
How can a COE help drive best practice?
The paper also highlights the role a COE can play in helping organisations reduce customisations and will help you adopt “clean core” principles. Ultimately, the aim of building an SAP COE is to drive best practice across your organisation. This will accelerate service delivery and raise overall performance.
Supporting your COE journey
At UKISUG, we are committed to supporting our members on their ongoing SAP journey. Through our communities, we provide access to the insights, peer knowledge and practical guidance that help members build the foundations for a successful COE.
Read the full insights paper here: