Board of Directors

Conor is Director of Customer Service – Europe, Middle East and Africa at Pfizer with a focus on Business Process Improvement and Value Realisation using ERP, Analytics and Process Mining. He has over 22 years’ experience working with SAP across a number of companies and has managed over 30 implementations in this time. Prior to Pfizer, Conor worked for Wyeth Pharmaceuticals, Xansa, Elan Pharmaceuticals and National Medical Care. He has been an active member of the User Group since 2010 and is a committee member of the Ireland Community.

Philip is Head of Group IT at Mercury, an industry-leading multidisciplinary engineering business with unrivalled experience in multiple sectors and geographic regions, delivering complex engineering projects that enhance development in technology, well-being and the built environment. In his role, Philip is responsible for the IT strategy, landscape & budget across the Mercury Group, comprising all applications, infrastructure, communications and IT innovation for offices and construction sites. Prior to joining Mercury, Philip worked for Accenture on projects spanning public sector and financial services. Philip is also a Director of the UK & Ireland SAP User Group and served as Chairman from 2013 -2017. He is currently on the Core Leadership team for the SAP User Group Executive Network (SUGEN) which includes leaders from multiple user groups worldwide who are focused on driving the market toward excellence and innovation. Philip graduated from The Queens University of Belfast with a master’s degree in Mechanical & Manufacturing Engineering.

Rachael has over 24 years of experience in SAP and the Public Sector, through the lens of Local Government and in the Private Sector at Sodexo. Role change to BAE IM&T Lead (ERP) in February 2024, SAP systems Product owner. Rachael is passionate about ensuring that the consumer of the software is at the heart of all we do. We are delighted to welcome Rachael onto our Board of Directors, as of April 2025.

Emma has over 25 years’ experience in technical and business roles, linking business strategy to technical programme outcomes and ensuring service delivery meets operational needs. As Head of Apps & Platforms at Calor, part of SHV Energy family of companies, she is responsible for the multi-disciplinary teams delivering services and continuous improvement across Calor’s applications. Emma is co-chair of the UKISUG SAP S/4 HANA Community and sits on the Board of Directors. She is a dedicated advocate of women in tech and is committed to championing women’s development in the sector. She co-chairs the Women in SAP Community Focus Group.

Paul has more than 25 years’ experience working with and managing SAP solutions. Currently Paul is the IT Director at Fox’s Burton’s Companies (FBC) UK Limited and is leading a number of significant IT and SAP - integration and transformation programmes. Prior to joining Burton's Paul worked for an SAP consultancy and was the Business Systems Director at Northern Foods. He has been an active member of the User Group for over 15 years Co-Chairing the ALM Special Interest Group and joined the Board of Directors in 2011, in 2017 Paul was appointed Chair of UKISUG.

Ian is currently IT Director at Warburtons and has been since 2015. He leads the IT team and has full responsibility for all information systems implementation, ongoing technology and business process support. Partnering with all heads of function to shape and execute business strategy and technology enablement. We are delighted to welcome Ian onto our Board of Directors, as of April 2022.

Costa has more than 20 years of SAP experience delivering global implementations, strategic projects, upgrades, infrastructure installations, licensing and cloud migrations. Costa's senior management portfolio includes CoE and Group Infrastructure management positions in global & FTSE organisations such as Pentland, RS Components and Dunelm. His focus is on service delivery excellence, innovation, Agile practices, and Kanban adoption. His aim is to provide long-term strategic direction and leadership for the development, enhancement, and implementation of systems, thinking outside the box and challenging the status quo to help maximise SAP capabilities and drive organisations forward. Costa has supported the SAP User Group as a board director and in various special interest groups for over 10 years, always bringing his skills and enthusiasm to the table.

John has been working in IT for more than 20 years and supporting SAP Business One for the last ten years. In that time, he’s been involved in taking it from a vanilla Line 50 replacement to one that supports European distribution, warehousing and feeding multiple B2B and B2C websites with up-to-the-minute data. John not only supports the User Group as Community Chair, but also sits on the Board of Directors.