In-Person
Discover the Future of SAP’s Customer Support
Join us at SAP’s Customer Support Day and discover how intelligent, proactive and business-driven support can help your organisation innovate, grow and stay ahead. Learn what you have access to as part of SAP’s Foundational Success Plan part of every cloud subscription.
Explore how the latest advances in SAP support, from intelligent automation and real-time insights to proactive monitoring and AI-powered experiences can help your business become more resilient, agile and competitive.
Discover Joule in SAP for Me and learn how AI is transforming the customer support experience. You’ll also have the opportunity to see how SAP is leveraging agentic AI within its own Customer Support organisation, offering a behind-the-scenes look at how AI-driven capabilities are evolving to deliver smarter, more proactive and efficient support.
Throughout the day, you’ll have the opportunity to:
- Explore interactive demo pods and see the latest SAP support capabilities in action, including Joule in SAP for Me.
- Discover agentic AI in action and gain insights into how SAP is leveraging AI within its Customer Support organisation to enhance support processes and customer experiences.
- Connect directly with SAP Engineering and Development experts and get answers to your questions.
- Join expert-led masterclasses and presentations covering the latest trends, innovations and practical approaches to getting more from your SAP solutions.
- Hear from fellow SAP customers as they share their experiences, challenges, successes and lessons learned.
- Take part in an interactive Q&A panel with SAP experts and customers, giving you the opportunity to ask questions and hear directly from those shaping and using SAP solutions every day.
Whether you’re looking to optimise your current SAP landscape, strengthen resilience or explore new opportunities through innovation and AI, this event will provide practical insights and ideas to help you maximise the value of your SAP investment.
We’re currently finalising the agenda, so please keep an eye on this page for further updates. We look forward to welcoming you for a day of insights, innovation and collaboration.
Please note: This event is being delivered in collaboration with SAP. By registering, you agree to share your name, company and email address with SAP.
Community Chair
Philip Adams
Philip is Head of Group IT at Mercury, an industry-leading multidisciplinary engineering business with unrivalled experience in multiple sectors and geographic regions, delivering complex engineering projects that enhance development in technology, well-being and the built environment. In his role, Philip is responsible for the IT strategy, landscape & budget across the Mercury Group, comprising all applications, infrastructure, communications and IT innovation for offices and construction sites. Prior to joining Mercury, Philip worked for Accenture on projects spanning public sector and financial services. Philip is also a Director of the UK & Ireland SAP User Group and served as Chairman from 2013 -2017. He is currently on the Core Leadership team for the SAP User Group Executive Network (SUGEN) which includes leaders from multiple user groups worldwide who are focused on driving the market toward excellence and innovation. Philip graduated from The Queens University of Belfast with a master’s degree in Mechanical & Manufacturing Engineering.
Committee Members
Conor Riordan (UKISUG Chairman)
Conor is Director of Customer Service – Europe, Middle East and Africa at Pfizer with a focus on Business Process Improvement and Value Realisation using ERP, Analytics and Process Mining. He has over 22 years’ experience working with SAP across a number of companies and has managed over 30 implementations in this time. Prior to Pfizer, Conor worked for Wyeth Pharmaceuticals, Xansa, Elan Pharmaceuticals and National Medical Care. He has been an active member of the User Group since 2010 and is a committee member of the Ireland Community. In 2024 Conor was appointed Chair of UKISUG
Malcolm Dalton
Malcolm Dalton is SAP Solution Architect for the Electricity Supply Board. With 20 years SAP experience, Malcolm is responsible for architecting technical change on ESB’s Corporate SAP landscape focusing primarily on Finance, Human Capital Management, Supply Chain and Enterprise Asset Management functions across the ESB Group.
John McLarnon
John McLarnon is Head of Information Systems at SHS Group Limited and is responsible for Group Information Systems strategy and the organisation and delivery of all IS and IT services including the identification and pursuit of SAP-enabled business benefit.
