Conduct

Rittal, the world’s leading server rack manufacturer (€3 bn+ annual revenue), faced a complex SAP S/4HANA transformation. Thousands of custom PP applications and manual discovery processes are complicating harmonization across global plants. Conduct now accelerates their migration by automating system understanding and delivering instant visibility into functional and technical dependencies.

The CIO of Rittal, Clemens Voegele, describes Rittal’s use of Conduct as follows:

Going into the S/4HANA migration project, we had to start by building a clear understanding of the critical processes implemented in thousands of individual programs in our legacy system: what do they do, how do they work technically, and why are they so critical for the business? Existing tools on the market couldn’t provide that level of visibility – which would have resulted in weeks or even months of time-consuming and costly manual work. 

Conduct delivers unprecedented transparency in days instead of months, helping us create business value quickly while staying aligned with governance and standards.

We now use Conduct for all our daily incident and problem management at the intersection of business and IT, significantly accelerating resolution times in the ERP ticketing process. Whenever new ERP features are requested, Conduct is the first tool our teams turn to in order to gain transparency into the actual processes. It gives us full visibility – rather than flying blind.

Daimler Truck, a global leader in commercial vehicles (€60 bn+ annual revenue), faces the challenge of a complex, multi-year ERP modernization following from the carve-out from Mercedes-Benz Group AG. Conduct is proud to support Daimler Truck in their daily work by providing full visibility into their SAP instances and by keeping documentation always up-to-date.