The virtual event will be structured in a way that encourages open and honest discussions. We encourage you to bring your questions, ideas and experiences to the table.
Attend this virtual roundtable to connect with your peers and expand your professional network. Also, to discuss the most pressing challenges faced in the Customer Experience (CX) community today and gain valuable insights into how to successfully navigate challenges. Our newly appointed CX co-chair Dale Dolan from David Brown Group, will be there to facilitate a lively and engaging discussion.
Please be advised that this roundtable will take place on Microsoft Teams. You will receive the access link via email in advance of the event. If you don't receive it by the day before, please contact us.
Community Chairs
James Fogarty
James’ background in both arts and technology has given him a keen interest in user and customer experience. Over the past decade, he’s worked with internal and external process design, gone through two eCommerce implementations, and managed a global roll-out of Service Cloud, in addition to the BI and analytical work that forms his present-day job. James’ goal is to encourage great customer experience through data storytelling and cross-processed connected thinking.
Dale Dolan
Dale has worked with SAP since 2008, primarily across ERP platforms including ECC6 and S/4HANA in the manufacturing and engineering sectors. In addition to multiple ERP implementations and rollouts, he led the implementation of SAP CRM in 2014 and more recently delivered a global implementation of SAP Sales and Service Cloud (2023). He holds certifications in SAP Sales Cloud and SAP Service Cloud, and currently manages a team of SAP analysts supporting a global engineering firm across a broad SAP landscape including CX, S/4HANA, SAC, BTP, Fiori, BO and BW.
