Season 2026 Episode 16: An Update on SAP's Service and Support Portfolio, Plus a Guide to Success Plans
In our latest episode, Craig is joined once again by Uwe Grigoleit, Senior Vice President and Head of Customer Evolution and Portfolio at SAP, to discuss the recent changes to SAP's customer service and delivery portfolio.
Uwe explains why the new Customer Value Group brings sales, support and services together, and what that means for customers. He covers the simplification of professional services, how sovereign cloud offerings are expanding, and how to choose between the Foundational, Advanced and Max Success Plans. He also explains the support now available for systems in transit, and why proactivity is built into the new plans rather than left to chance.
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Listen Notes
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