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Learn from real implementation experience – the wins, the challenges and everything in between
Your UKISUG Chair, Conor Riordan, Director of Customer Service at Pfizer, is opening up about his team's recent Service Cloud implementation journey. It's an honest look at what actually happened when they rolled out the platform.
Conor will share the practical realities: what worked brilliantly, what didn't go to plan and the lessons learned along the way. You will gain a clear understanding of how Service Cloud can transform customer service operations, while also learning from real-world lessons, challenges and solutions that can be applied to your own projects.
What you'll take away:
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Real solutions to overcome common challenges in implementation, including data migration, process alignment and integration
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Practical strategies for driving user adoption and change management during a Service Cloud rollout
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Measurable results Service Cloud delivered for Pfizer, including improved customer satisfaction and streamlined processes
This is your chance to learn from a fellow SAP professional who's been through it – mistakes, victories and all. Book your place now and bring your questions.
Event Speaker
Mr Conor Riordan
Community Chairs
James Fogarty
James’ background in both arts and technology has given him a keen interest in user and customer experience. Over the past decade, he’s worked with internal and external process design, gone through two eCommerce implementations, and managed a global roll-out of Service Cloud, in addition to the BI and analytical work that forms his present-day job. James’ goal is to encourage great customer experience through data storytelling and cross-processed connected thinking.
Dale Dolan
Dale has worked with SAP since 2008, primarily across ERP platforms including ECC6 and S/4HANA in the manufacturing and engineering sectors. In addition to multiple ERP implementations and rollouts, he led the implementation of SAP CRM in 2014 and more recently delivered a global implementation of SAP Sales and Service Cloud (2023). He holds certifications in SAP Sales Cloud and SAP Service Cloud, and currently manages a team of SAP analysts supporting a global engineering firm across a broad SAP landscape including CX, S/4HANA, SAC, BTP, Fiori, BO and BW.
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