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Season 2026 Episode 2: Getting More Value from SAP with a Customer Centre of Expertise
Description
In this episode of SUGTalks, Craig is joined by Phil Creek, Intake Demand Lead at the SAP Centre of Expertise at Boots, and Rohan Parikh, SAP Platform Architect at Maersk, to explore the value of building an SAP Customer Centre of Expertise (COE).
The conversation builds on the UKISUG SAP Customer Centre of Expertise Insights paper, covering why COEs matter, the importance of senior sponsorship, what effective governance looks like, and the skills a modern COE needs. Phil and Rohan share practical perspectives on balancing internal capability with partners, supporting a clean core, and how COEs need to evolve as SAP customers move further into the cloud.
📄 Click Here to download the UKISUG SAP Customer Centre of Expertise Insights paper
📄 Click Here to download the UKISUG SAP Customer Centre of Expertise Insights paper
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Listen Notes
To learn more about the UKISUG referral scheme, click here.
